Refund policy

Refund Policy

At Everheld, we want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a hassle-free refund process.

30-Day Refund Window

You have 30 calendar days from the date of purchase to request a refund. Refund requests made after 30 days will not be accepted.

Conditions for Refunds

To be eligible for a refund, your item must be:

  • Unused and in its original condition
  • In its original packaging with all included materials
  • Accompanied by proof of purchase (order confirmation)

Refund Process

To initiate a refund:

  1. Contact us at supporteverheld@gmail.com with your order number and reason for return
  2. We will provide you with return shipping instructions
  3. Ship the item back to us (return shipping costs may apply in some cases)
  4. Once we receive and inspect your return, we will process your refund within 5-7 business days
  5. The refund will be credited to your original payment method

Refund Exceptions

The following items are not eligible for refund:

  • Items damaged due to misuse or neglect
  • Products with signs of wear or use
  • Items purchased during clearance or final sale events
  • Custom or personalized items
  • Items returned without proper authorization

Questions?

If you have any questions about our refund policy, please reach out to us at supporteverheld@gmail.com. We're here to help and aim to respond within 24-48 hours.